SHIPPING POLICY

At DEANIE'S BEANIE.CA, we strive to process your orders as efficiently as possible.  Typically, we aim to process and fill your orders within 3 business days, however, higher order volume may occur, in which case, we will reach out to you to keep you in the loop of any possible delays.

All shipping will be based on weight, size, and destination, calculated at checkout.  Tracking will be provided for Canadian orders only.

At this time, we can only accept orders within Canada and the US.  Sorry for any inconvenience!

All orders are shipped via Canada Post.  Due to the current pandemic of Covid 19, you may experience delays in shipping.  Unfortunately, this is out of our control, but please know that collectively, we are working hard to get your orders to you as soon as possible!

Any international packages (to the US) may be subject to duties, taxes, and fees upon your receipt, as per Customs discretion.

RETURN GUIDELINES

All digital pattern downloads are non - refundable.

We do not accept returns based on the dye lot.  All yarn is kettle dyed, and completely out of our control.

REFUND PROCESS

In order to qualify for a return, you must contact us at deaniesbeaniesknitwear@gmail.com and we will provide you with instructions for your return.  Shipping fees are non - refundable.

Returns must be initiated within 7 days of delivery, and must be in unused condition, and in the original packaging.  Any yarn that has been caked is not acceptable for a return.  

Any shipping costs associated with your returns are the sole responsibility of the customer.  Please note that any returns lost or damaged in transit will not be covered by Deanie's Beanies.  We strongly recommend that you opt for tracking, to avoid any potential issues.